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Privacy Policy

Last Updated: ___________ __, 2024


Société de Développement des Télécommunications du Liban (Sodetel) S.A.L, referred to as "SODETEL" or "us," "we," and "our," recognize the significance of safeguarding your personal data and value the trust you place in us to handle it securely and responsibly.

This Privacy Policy outlines the information we gather and details our policies and procedures concerning the collection, use, disclosure, and protection of the personal data we collect. Please carefully review this Privacy Policy to comprehend your rights and our practices regarding personal data.

Personal data encompasses any information that identifies you as an individual or is related to you as an identifiable person ("Personal Data").


We gather your Personal Data when you browse or visit our website:


We rely on the information we collect to support our business functions, power our services, and improve your experience. Your Personal Data may be employed for various purposes, including:


Preserving your trust is paramount to us, and we want to clarify when and with whom we might share the Personal Data we collect:

Sharing with Third Parties: We may share your Personal Data for the purposes outlined in this Privacy Policy. Additionally, we may share aggregated or anonymized information that does not directly identify you. Third parties receiving personal data are contractually obligated to implement suitable data protection and security measures, using the data solely for the specified purpose.

Links to Other Sites: Our website might include links to third-party sites not covered by this Privacy Policy. Once you leave our site, our Privacy Policy no longer applies. We are not responsible for the privacy practices of these third-party sites, so we recommend reviewing their privacy statements to understand how they handle information.

Corporate Affiliates: Your information may be shared with our corporate affiliates adhering to this policy. Personal Data may also be shared with business partners, suppliers, and local distributors collaborating with us to provide products or services.

Business Transactions: In the event of a merger, acquisition, or asset sale involving SODETEL, your Personal Data may be transferred. Notice will be provided before the transfer, subjecting the data to a different Privacy Policy.

To protect you, others or us: This includes protecting our rights, property or the safety of our customers or employees; in cases involving danger of death or serious physical injury to any person or other emergencies; to protect against fraudulent malicious, abusive, unauthorized or unlawful use of our products and services (including providing a risk score to help deter fraud) and to protect our network, services, and users from such use. 

Disclosure for Legal Requirements: SODETEL may disclose your Personal Data under certain circumstances, such as when legally mandated or responding to valid requests by public authorities, such as a court or government agency.

With Your Consent or at Your Direction: We may share information for any other purposes disclosed during collection, pursuant to your consent, or as directed by you.

IV- Analytic Tools

Google Analytics: The Website may utilize a tool known as "Google Analytics" to gather data on Website usage. This tool records details like the frequency of user visits, the specific pages they navigate, and the websites they visited before arriving at our Website. The insights from Google Analytics aid in the upkeep and enhancement of the Website. It is important to note that the information obtained through Google Analytics is not merged with the Personal Data we collect.

V- Personal Data Transfers

Internal Transfers: Transfers within SODETEL are governed by an internal processing arrangement, guaranteeing that your Personal Data maintains an appropriate and consistent level of protection, regardless of the recipient.

External Transfers: In cases where your Personal Data is transferred outside of Lebanon, such as to third parties providing us with services.

We will generally take all reasonably necessary measures to ensure secure treatment in line with this Privacy Policy. No transfer of your Personal Data will occur to an organization or country unless adequate controls are in place, ensuring the security of your data and other personal information.

VI- Data Security

The security of your Personal Data will be ensured through safeguards suitable for the sensitivity level of the information. We implement all reasonable measures to prevent any loss or unauthorized use, access, or disclosure of your Personal Data.

It is important to note that transmitting and transferring data over the internet is not entirely secure. Despite our efforts to protect your personal information, we cannot guarantee its absolute security, particularly in instances of piracy, hacking, or theft.

VII- Data Retention Period

We will keep your Personal Data for the duration necessary or permissible based on the purpose(s) for which it was acquired. Our criteria for determining retention periods encompass: (i) the duration of our ongoing relationship with you; (ii) any legal obligations we are bound by; and (iii) the advisability of retention considering our legal position, including relevant statutes of limitations, ongoing litigation, or regulatory investigations.

VIII- Customer Access

Upon your request, we will provide information about the existence, utilization, and disclosure of your Personal Data and grant you access to it. You have the right to verify the accuracy and completeness of your Personal Data and can request amendments if necessary. However, there may be instances, as permitted by law, where certain information cannot be disclosed to you.

IX- Updates to this Privacy Policy

The Privacy Policy may undergo updates periodically, at our sole discretion, through the publication of a new privacy policy and the modification of the date at the top of this Privacy Policy page. We recommend checking for revisions to this Privacy Policy regularly. Changes will become effective upon their posting on this page.

X- Inquiries

For any inquiries regarding this Privacy Policy, please reach out to us by visiting the designated page on our website.