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Role summary
To market and sell the Company’s services to direct customers through door-to-door sales.

Tasks and responsibilities
- Prospect new clients for the Fiber Optics project in all areas covered by Fiber Optics through door-to-door and cold-calling, and according to leads’ lists submitted by the Company.
- Propose Fiber Optic services to prospected clients.
- Attend sales meetings and trainings to keep abreast of the latest developments.
- Report and provide feedback to Management.


Role summary
To perform variety of accounting tasks related to assigned area of responsibility

Tasks and responsibilities
- Issue invoices and perform related accounting transactions
- Follow-up with customers for collection
- Perform bank reconciliation activities
- Submit reports related to assigned area of responsibility


Role summary
To design and operate network systems

Tasks and responsibilities
- Manage Corporate customers connections (installation, upgrade/downgrade, troubleshooting, opening tickets ...).
- Monitor the Company's backbone and data networks.
- Perform network design for best performance and good redundancy.
- Install, upgrade and commission network equipment (DSLAMs, BRAS, routers and switches IOS ...), make sure they conform to required specifications, and monitor quality of service.
- Handle security issues like denying attacks: DOS, DDOS, TCP Syn ...
- Troubleshoot reported network problems.
- Install and configure network monitoring tools.
- Perform site surveys upon request.


Role summary
Administer and ensure reliable performance of the company’s ERP system, develop ERP-related tools, and work on the integration between the Company’s ERP and other internal systems.

Tasks and responsibilities
- Provide support to ERP users.
- Identify and resolve system errors and issues.
- Develop ERP-related tools and support the integration between the Company's ERP system and other internal systems.
- Customize and develop new forms and reports.
- Execute test plans and report results.
- Maintain the SQL Database.
- Prepare technical documentation and work instructions for users.
- Assist with workflow redesign and procedural changes.
- Assist with company-wide projects as requested.


Role summary
To resolve technical problems for residential services

Tasks and responsibilities
- Handle Customers' requests and provide technical support for residential services
- Troubleshoot and resolve customers' technical inquiries over the phone
- Communicate with customers to provide and process information in response to technical concerns
- Conduct various testings for products and services and deliver detailed reports upon request
- Follow up on technical tickets and participate in the escalation process


Role summary
To increase corporate sales according to defined sales policies

Tasks and responsibilities
- Prospect new corporate customers, demonstrate the company’s services, develop proposals for the customers, negotiate the terms of the agreement and close sales.
- Maintain and develop relationship with existing customers.
- Assist the Sales Manager in developing Sales strategy and targeted selling plans.
- Gather market and customer information.
- Perform competitor analysis.
- Work closely with the technical team to communicate customer’s feedback.
- Submit monthly statistics.