Job Title:
Sales Representative
Full Time Employee
Commercial Department
Sin El Fil Head Office

Job Requirements:

  1. Role Summary:

  2. To market and sell the Company’s residential services to direct customers.

  3. Reports to: Residential Sales Manager

  4. Tasks and Responsibilities:
    • Market and sell the Company’s residential services to direct customers;
    • Maintain daily records of contacts and client prospects including status reports, follow-up requirements and other relevant details;
    • Achieve sales targets as set by management;
    • Forward customer complaints to appropriate parties.

  5. Education and Experience:
    • Bachelor degree in Business or Marketing;
    • 0-1 year experience;
    • Excellent Oral and written communication skills;
    • Preferably trilingual: Arabic, English and French.
Job Title:
IT System Administrator
Full Time Employee
Sin El Fil Head Office

Job Requirements:

  1. Role Summary:

  2. Manage, maintain and support the company’s IT infrastructure.

  3. Tasks and Responsibilities:

    • System Maintenance:
      • Install, configure, and maintain servers, operating systems, and software applications to ensure optimal performance, security, and availability.
      • Monitor system performance, troubleshoot issues, and proactively address potential problems to minimize downtime and disruptions.
      • Regularly update and patch systems to ensure they are protected against security threats and vulnerabilities.
      • Conduct regular system backups and disaster recovery planning to safeguard data and ensure business continuity.

    • Support and troubleshooting:
      • Deploy and manage user accounts, permissions, and access rights.
      • Train employees regarding the use of IT systems, software, and security best practices.

    • Security Management:
      • Implement and maintain security protocols to protect the company's data and infrastructure from unauthorized access, malware, and other cyber threats.
      • Review security logs to identify potential security breaches and take appropriate actions to address them.
      • Stay up to date with the latest security trends and technologies to ensure the company's systems are adequately protected.

    • IT Infrastructure:
      • Evaluate existing IT infrastructure and recommend improvements or upgrades to enhance performance and scalability.
      • Plan and execute the installation, configuration, and integration of new hardware and software solutions.
      • Research and propose innovative technologies that could improve the company's IT environment.

    • Vendor Management:
      • Collaborate with IT vendors to acquire necessary hardware, software, and services while ensuring cost-effectiveness and adherence to service level agreements (SLAs).
      • Coordinate with external service providers for maintenance and support services as required.

    • Technical Documentation and Reporting:
      • Maintain comprehensive documentation of IT systems, configurations, procedures, and troubleshooting steps.
      • Generate periodic reports on system performance, security incidents, and other relevant metrics for management review.

  4. Skills and Qualifications:

    • Bachelor’s degree in Computer Science, Information Technology, or a related field.
    • Min. 3 years experience.
    • Proven experience as an IT System Administrator or in a similar role, demonstrating hands-on expertise in managing IT infrastructure and systems.
    • Proficiency in operating systems (Windows, Linux RedHat, Ubuntu, Debian etc.), virtualization technologies (VMware), network protocols, and storage solutions.
    • Strong knowledge of security protocols, firewall configurations, and other security measures to safeguard systems and data.
    • Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and implement effective solutions.
    • Strong communication skills, both written and verbal, to interact with users, team members, and management effectively.
    • Ability to work in a team-oriented environment and collaborate with other IT professionals and departments.
    • Time management and organizational skills to handle multiple tasks and prioritize responsibilities efficiently.
    • Proactive approach to system monitoring, performance optimization, and security enhancements.