Job application

Technical Support Agent

Technical Department

Role Summary:

To resolve technical problems for residential services

Tasks and Responsibilities:

  • - Handle Customers' requests and provide technical support for residential services
  • - Troubleshoot and resolve customers' technical inquiries over the phone
  • - Communicate with customers to provide and process information in response to technical concerns
  • - Conduct various testings for products and services and deliver detailed reports upon request
  • - Follow up on technical tickets and participate in the escalation process

Education and Experience:

  • - Diploma in Computer, technology or telecom field (IT, Computer Science, Computer engineering, …)
  • - Experience in IT/Computer/Network Support Environment or call center environment is a plus
  • - 0-2 years of experience in related field
  • - Certifications like CCNA/MCSE will be an added advantage
  • - Excellent communication skills in Arabic, English and/or French
  • - Self-motivated and team oriented approach to work

Type of contract:

Full Time


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