Job application

Technical Support Agent

Technical Department

Role Summary:

To resolve technical problems for residential services

Tasks and Responsibilities:

• - Handle Customers' requests and provide technical support for residential services
• - Troubleshoot and resolve customers' technical inquiries over the phone
• - Communicate with customers to provide and process information in response to technical concerns
• - Conduct various testings for products and services and deliver detailed reports upon request
• - Follow up on technical tickets and participate in the escalation process

Education and Experience:

• - Diploma in Computer, technology or telecom field (IT, Computer Science, Computer engineering, …)
• - Experience in IT/Computer/Network Support Environment or call center environment is a plus
• - 0-2 years of experience in related field
• - Certifications like CCNA/MCSE will be an added advantage
• - Excellent communication skills in Arabic, English and/or French
• - Self-motivated and team oriented approach to work

Type of contract:

Full Time

APPLY FOR THE JOB